100212-you-should-get-a-response-from-an-agent-within-24-hours

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I would think the nature of the said issue is also has an impact, and also tickets put in before. Often times things that seem like a quick fix have more involved than what was thought. The fact that it is the goal is good enough for me. I know I am not the only one playing the game. And I know Carbine is trying to improve. Me personally, some issues I don't even put in a ticket for a response. I'll let Carbine know I found a bug and move on. I have lost gold and mats and gear when things in the game don't work as they should. I just go out and get more. I have yet to sit down and fill out an e-form for something I have lost in game. It isn't that important to me, and I figure the less minor issues I find with the game, the more time they have to work on bigger issues.


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I'd suggest getting some better tools for your CSRs. Being able to roll back a toon to a certain point pre-compromise seems like something that should just be easily available. Well that's where I'd start since you claim it's where the most time is lost. Good to see the priority solution to poor customer service is to reduce the number of customer interactions though.


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