108714-your-customer-service-is-horrid

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It's because your account isn't handled by Carbine. It's handled by NCSoft. Carbine convinced them to finally add authenticators once they discovered that NCSoft isn't very security conscious. That said, NCSoft handles both customer service and your account. And they're not good. And worse, they don't give a flying *cupcake* about these forums. Even though they technically run these as well, I highly doubt they read them. I don't know if NCSoft themselves have a central forum, but I guarantee they don't care what we say on here. Your best bet is to try to get Carbine to be your advocate.


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