55715-headstart-issues-31514-page-10

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I'm in the same boat but for a different reason. Pretty poor showing for me so far.


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... Ugh, now I really do feel like a brat for railing about wait times. You've all got my sympathies for what it's worth. I'm still mad at the devs though.


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^^^ Boat im in..... :(


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That happens to me too


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That solution does not work.


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Mine says June 30th but even so the subscription should be starting as of Tuesday especially considered most of us cant get in......

Mine also says Guest soooo obviously must not be dealt with.


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Bummer! I'll make sure to bring their team some extra energy drinks!


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I'll admit, I was a bit suspicious. Saw my place in the queue jump about 20 places after you posted this and wondered if people just restarted in the queue. I would have to admit, if it did restart people in the queue, it would be a devious stroke of genius on your part sir. But desperation led me to try it. It didn't restart my queue. It didn't work either, but at least I didn't have to start from scratch. Edit: I'm now #174 and @ 14.5 hours estimated wait time...


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Thanks for the reply, Raijinn. I'll get a new ticket for this issue submited again. I submited a ticket yesterday morning about the issue, and the ticket was closed down with the MSG "Wait three hours and login" with "issue resolved." I submited another ticket right after that response from the CS but it was never looked at. So here I am submiting another ticket on this ongoing issue in hopes that whomever looks at it this time checks out my account.


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{| style="width: 100%;" Thanks. I am just worried that my reserved name is gone forever for me, or that it won't be resolved before I can enjoy the head-start. :-(


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i "reached out" to them 14 hours ago about the issue and still haven't heard a thing ....patient is a virtue they say but 23 hours after launch, 21 hours after my friends got on the EU server, im stuck with a game account for the NA server, why was i as a european put on a NA server !? i purchased the game via your site store.


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Most people who are crying haven't been around that long.....


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i just tried and i'm still getting the "invalid account" error ... grats though but big bummer for me for it has now be 24.5 hours having this issue and not being able to play.


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You do understand that most companies wouldnt even bother to post anything at all....and you would still get the same outcome. Be happy that someone went of the trouble of even what u think might be a copy and paste answer. If you feel they dont want to help you then get a refund and go play another game.


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I contacted the support to change my email address back, although I knew this wouldn't help, because it seems not to be the problem (considering those who didn't change their email). The answer I got was (to summarize it): "Sorry, it's not possible to change your email back again. But there's another option to get your name: 14 days after release the name is released for everyone, so you can try to get it then." (I can post the original answer but it's in german.) Are you serious? This whole thing is not my fault. And everything you can do is nothing??? Thank you for nothing Carbine, really, thank you for nothing. Anyone got an idea for a new name...? :rolleyes:


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So you're saying after they went and told us 'Go to CS, they'll fix it for sure!' That CS then tells us 'We can't fix it, try something else that will make you wait half a month and isn't guaranteed to work.' Any mods/devs willing to take the time to explain wtf is going on if the teams are not communicating in order to help with these now common issues?


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{| style="width: 100%;" How long should I be waiting for a response from CS?


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true, you just send it back, get a refund or a replacement with compensation. Here we just stare at invalid account screens, can't get a refund and have no hope for compensation.


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If this was a few years ago I would have agreed with you. If you were talking about a small company, I would agree with you. Your analogy of a cute little electrical shop is flawed due to the business model you are referencing. This is a multi-national publisher launching a massive product globally. They will have support staff on twenty four hours a day, on shifts probably in several different countries and regions. If they do not then they have woefully under-estimated the importance of doing so. When launching and mobilising any large project there is always an initial period of 'life support' before entering BAU where more resources then required are made available to ensure that kinks are ironed out.


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{| style="width: 100%;" Looks like my first ticket is *gone*. My second ticket (from 6 hrs ago) is still there, for now.


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Surely they have more people working on this then 2. If a big known company like Ncsoft can't employ enough people just to fix these issues so ALL their customers can enjoy their product then something is wrong here. Even making people work overtime and paying them extra wouldn't be overreacting considering about how many people must have pre-ordered this to be able to play in advance and of how many beta's they've already had. Its getting pretty silly comparing this to other MMO's that launched. At least you'd see some progress there.


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BUMP


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I have Deluxe key and have similar problem, how many pplz have it? And have u tried speak with tech support? What they say?


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Dev's can you give us an update on this?


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