112474-awful-customer-support

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Well of course that's not acceptable, but you tell me... What does that have to do with "Customer Service". Customer service is just the poor a-hole that has to tell them that they can't fix a development issue.


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Customer service means that they have to service the customer as best as they can. In this particular case it would be instead of replying with "post on forums with a suggestion" I would expect something along the lines of "We currently have no fix for this situation, however we will investigate this further and try to work on a possible solution". Basically instead of saying "you're SOL, sorry" they are the ones who have to take initiative and try to work on a solution and helping out their customer. Edit: Also, I'm not an expert on this, but aren't there some sort of back up databases or something?


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Thanks Beattle!


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