138798-maintenance-downtime-scheduling

Content
{| style="width: 100%;" Hey all -- As one of the members of the Operations team, I thought this would be a great thread to drop some replies in. Hopefully these will help give some insight into our processes.

I completely get why this is frustrating, and that it's a completely horrible time for you and your buddies. As an organization however, when we schedule a downtime, we have to look at impacting the least amount of users -- especially now that we're supporting a Free-to-Play business model. As it goes, this time is pretty much the best bracket for us to take down both European and North American datacenters without being too intrusive. And normally it's not much of a big deal, as our patch cycles are typically every 2 weeks, but after large game updates like this, I understand it can get pretty annoying with how many maintenances we've been holding. Please bear with us, as the purpose of these maintenances have been to improve overall stability -- especially before the weekend hits. And tonight is the last one we have scheduled for the week (unless a critical issue arises).

As I mentioned above, we're working in the most opportune bracket for the areas we're hitting. We literally watch player population charts, and figure out the lowest points that match up across the two regions. When we only do server work, including straight-forward restarts, we are then able to do region-specific initiatives (such as at 6 PM PDT for EU and 2:30 AM PDT for NA). But any client work for us in that regard isn't possible to separate at this time. We are looking to change that in the long term, though!

If all goes well, tonight's maintenance should be the last one for the next few days!


 * }
 * }

{| style="width: 100%;"

I appreciate the response about this. I understand why you bring down the servers prime time for Australians / NZ and some other parts of the world. I just wish it could be shared around every second week to make it more fair to the people getting affected every single time. I know with your new business model, that you wish to maximize your profits which is understandable. Not exactly sure why I am bothering to even post this, because it will never be changed. Thanks for a response anyway.


 * }
 * }

{| style="width: 100%;"

Code is invalid it tells me... :( Why is it everytime I try and enter one of these codes, it tells me it's invalid?

Edited October 8, 2015 by RemyStarlord


 * }
 * }

{| style="width: 100%;"

Because there is a 36 minute time difference between the code being posted and your post That probably means someone already used it Unfortunately these codes are unique so only 1 person can you 1 code :(


 * }
 * }

{| style="width: 100%;"

i think you are refering to people who play on the NA servers EU downtime is at the SAME time than the NA servers which does not really make sense. its still way better for EU than australia obv


 * }
 * }