55715-headstart-issues-31514-page-13

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Image courtesy of HatersGunnaHate.


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hello, are there still CS peeps working on the tickets that are having the "no valid game account" and being bounce between NA and EU ? I have nearly 2 day old tickets up for this issue with "three of them" that have not been resolve yet.
 * 1) 233280 & #238542 & #246930


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Any amount of time in queue other than maybe 5 minutes is unacceptable for any paying customer to wait.


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I too am having this problem. Additionally, the one time I successfully penetrated the queue, I suffered a similar game freeze immediately upon clicking the "create character" button. After force-quitting the game (the only way to get off of that screen), I was placed back in the queue. I am very unhappy.


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How about you think before you type a trolling post.


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Oh really? They are trying? I didn't see anything implying trying or even communicating to the community the past two days. Updates and communication have been sparse (except you know, when they are saying how awesome their game is, which I wouldn't know since I have been in queue for the past two days except for 4 hours of gametime I managed to get). But now when people have started asking refunds and there is launch incoming they realized that shit hit the fan and are doing something (at least I hope so)


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Request # 236240 oranges


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@CRB_Anlath, why are you still pushing this non-solution to the problem? The only viable solution is to give everybody who is affected a free name change so after the name reservation period expires in two weeks they can change their toon names to what they want. As I, and many others, have already posted in this thread (if you care to read it), this idea of changing email addresses simply does not work. People changed their email addresses for a good reason, and most of us don't even have access to the old accounts to change back to them. But even if we did, it wouldn't solve the problem because by now everybody has got tired of waiting for your slow Support responses (over 3 days and I still haven't had a reply to my ticket) and have gone ahead and made toons with random names (mine is CantUseMyReserveName on Widow, btw). All we need is for your Support people to add a free name change to the accounts of everyone who has been affected, or heck just give one to everybody ffs. Then we can take care of the problem ourselves once the name reservation period expires.


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Hmmm.. have you clicked first on LEFT BOTTOM on first button? Not sure how is named, account inventory maybe. There you claim and when claimed items will appear in your bags. Mailbox is NOT involved.


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