46736-an-apology-from-the-devs-page-6

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For the same reason your Beta toons are wiped at launch. It's Beta and nothing sticks.


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PEOPLE PLEASE READ THIS!! Doggirl.. i wish more people responded to the name reservation like you did.. I guarantee that a lot more people would have been helped. Everyone wants to run to the forums and cry/rage and wonder why they aren't getting help. Hundreds of pages have been writtiten by thousands of users and submitting a ticket isn't the most efficient way to get things done. Glad you got your name.. and hopefully people try a more active approach to getting their names like you did.. .. but then again that would cause them to speak to people.. with words.. instead of text.. sooo maybe not


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I'm thinking that you can't understand the meaning of the words they just wrote there. When they say "This is our way of acknowledging that the events of Tuesday sucked and that we are genuinely sorry this happened.  In the interim, please enjoy your Bonus Boom-Boxes and the 3 days left of Open Beta!" They mean (in other words): "The name reservation flub ups were bad, and we're sorry about that.  While we sort out why this happened, here's a present for the system being a pain that day." In other words, this is NOT A FIX. This is an APOLOGY (please note that the name of the thread is "An Apology from the Devs" and not "A fix from the Devs"). There may not BE a fix other than to contact support and ask them to reset your name so you have another chance. Hopefully we will know for sure on Monday. My educated guess is that the naming reservations are here to stay (or they would have taken it down LONG BEFORE NOW), and that your best bet is to contact support if you want to edit your name. They MIGHT give out free name changes, but I'm betting at this point they won't, since they are allowing people to edit their name reservations. It would certainly be very nice if they did, though, and I think it would go a long way in saying how much they care about their customers.

It's no longer broken. If you have an issue, I urge you to contact Support to get your name re-editable. I have seen MANY people in this very thread citing success in getting their top choice, or one of their top choices of names after getting their name re-editable. Again, CONTACT SUPPORT PEOPLE!


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I am in full support of this well written and mature post. Thankyou for saying everything so much better than i ever could have :D


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