46736-an-apology-from-the-devs-page-2

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Your companies do better if you don't let the small shit go. An apology isn't putting a bandage on an infected cut. It's treating the infection. I'm sorry you think a huge error with a pre-order perk is "small shit".

I said this in another thread but a rename would only result in "People with a good sense of what's fair being satisfied and people who feel entitled to a name they won by a glitch lottery being mad." It's fair to feel entitled to fairness. It's unfair to treat those who feel entitled to something that was unfairly given as if they don't deserve to have it taken away.


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Just because you're sick of the "pissing and moaning" doesn't make it okay. People are "pissing and moaning" for a good reason. If your leg was broken and you were given a lollipop as treatment. You'd be pretty pissed off too. We want free name changes due to the poorly implemented naming and name reservation system. Not boom boxes. You expect us to twiddle our thumbs waiting 17 days to see if we can get the name we want for the character we want to play on?


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I find that hard to believe. Name changes and server transfers are staples of MMOs for many years and like you said, they are cash cows. To not have the infrastructure setup is to me incompetency. Not only because it's a revenue stream but there are times where customer service requires changes to names. Even if they don't have a monetized system setup, the tech is there to provide services otherwise we are dealing with amateur hour.


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What if they don't know about a reset like us Europeans didn't realise on Wednesday? Resets were  proved to be more damaging evident by Wednesday


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If they reset and just leave it for character creation at Headstart, plenty of people would know it by then. I mean, it would be a 2 weeks notice instead of just a day.


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And youre positive you would have gotten it?


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They didn't do something wrong. CARBINE did something wrong. I'm sure it'd be okay if level 1 enemies dropped level 50 raid armor 1% of the time. If people got that armor, it shouldn't be taken away because they did nothing wrong, right?

The only pissed people are the people who may get *cupcake*ed by the time (note: people got *cupcake*ed by the ORIGINAL time too, plus doubled *cupcake*ed by the delay) and the people who think they got their name "fairly" who "did nothing wrong". I'm sorry you feel as if people who got screwed over aren't worth caring about and that the system should only worry about preserving those who got lucky.

I personally spent 4 hours or so from the start before I even got to see the screen to put my name in and a lot of people were in the same boat. The simple fact of the matter is is that it shouldn't have been a test of luck and time to get into the system based on a roll of a die. Stop being stupid and realized it was a flawed, glitched system that *cupcake*ed over a lot of people, including those who couldn't wait 8 hours to get their name because they have a life to attend to.

They've already pissed off a lot of others who had to wade through this shit. Stop acting like the lucky few should be rewarded for getting lucky. People are already pissed and anyone who's reasonable enough to understand that there should be a fair retry will be happy and the only people pissed are the insufferable cunts who think they earned their name by being lucky enough to get passed Carbine's flawed system.


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Its no use getting angry. I get why they are upset but I also get the feeling that if they didnt get their name after a reset they would still be throwing themselves on the ground screaming its not fair.


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As I said, if one doesn't ask and make it clear to the devs what we want. We'll never receive. Most of us aren't asking for a reset. Rather an in-game name change for free come the 17th when the reserved names are freed up. We don't want to be twiddling our thumbs for those 17 days waiting for those names to be freed up on the servers they're not used on. I'd probably be at the top in reasons to be pissed. Freezing my ass off at 4am (11am PDT) in the morning, only to be able to finally reserve a consolation prize name 12 hours later. If it wasn't the site crashing, it was login issues, if it wasn't login issues, it was the pre-order bug. It may not be a problem for you. But it is to us. If you're sick of hearing about it. Why are you here in this thread? Go else where and you'll have what you want as well. All you're doing here is stirring up more pointless bickering.


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THIS is the best post in this thread. But really, this apology sucks, Carbine, sorry. This was a big deal to a lot of people and you totally wrecked it, and 5 boom boxes isn't like... Anything. We get 3 per beta day, so how in the world is this supposed to diffuse the situation? Many of us missed the chance to get a name that we really wanted, a chance that you promised we would have. Yes we might have lost the race to our names if everything had worked correctly, but that would have been for a valid reason that we were ready to accept, not because the first come first serve race turned into some horrific lottery where some lucky players could get in and most couldn't. The effects of that will be felt every single time we log on to our characters who's names are a runner up, or worse. So again. I'm sorry I have to say it, because I think you guys are great and I love your game, but this apology is really REALLY weak considering how aggravating this has been for a lot of us.


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I had to quote this post from a few pages back because this person has explained in perfect detail exactly what im feeling. And considering how many people have "liked" this post, im assuming the same goes for alot of others too. I really hope very much that Carbine will consider what this post says and take to heart its message. I really wouldnt care so much about this whole thing if it was not global. Depending on just how many servers there will be at launch. If i didnt get the guild name i wanted on this one, fine we can work out plans to move to another server that we CAN get our name on. Adjusting our plans from being on one server to being on another is much easier than trying to redo everything to accommodate a new name because my guilds name is taken on ALL servers. I feel this whole name reservation thing has made more issue than it was worth. Not having it would have been better than this and i still hold onto that tiny little shred of hope that they will reconsider the "here have some more boomboxes" approach and actually do something that WILL ACTUALLY recitfy the situation and be fair to everyone. I was so sad to read this today. Yesterday i was talking with my husband about it. We were brainstorming an option that perhaps someone else had not already suggested to try to make this whole mess work out in the end. In the discussion he said (being that he has worked for an online gaming company before) that the company he worked for would probably have just said "here have some free mystery boxes" and swept the whole thing under the rug, expecting people would just forget about it. I agreed, thats probably EXACTLY what they would have done. But i wanted to believe that Carbine, with the motto of "The Dev's Are Listening" would not do the same thing as a korean free to play game company. I wanted to believe that when Carbine said they were listening they were actually listening and that they would do what was right and fair for everyone. I really wanted so badly to believe they would be different. I, like many others here, appreciate the apology. I appreciate the attempt at transparency. But the compensation for something that not only affected us all on tuesday, but will continue to affect us for TWO WEEKS after launch, will need to actually cause some kind of resolution to the issue, not just sugar coat it with some in game pretties. And as RanceJustice pointed out in the post i quoted above, you are essentially rewarding EVERYONE (who used these scripts or not) for the issues that may or may not have lead up to the whole fiasco to start with. This is rewarding those who (with good intentions or not) used an unfair advantage to bypass your system to get the names they wanted. Which i personally would consider a form of cheating and would think that logically any respectable game company would do something to fight against... not reward. I know no outcome will fully please EVERYONE involved. So unfortunately there is no way to really FIX the problem completely. But at least a do-over would allow everyone to start from the same place again. Those who keep saying they won thier names fair and square, should have no issues doing it over again so they can win those names fair and square again. Those who didnt get to even get the chance at a name they wanted because they got locked out of the system and did not go look for some backdoor cheaty way to get though would get a chance to actually try for the names they wanted on the same playing field as everyone else. Even those that didnt use scripts. May or may not have gotten the name they have fairly. At this point, this is just such a huge mess that no one really would have any way of knowing. I think its safe to say that everyone here would agree that the system is so far screwed up at this point (even if its working properly NOW it doesnt matter because the most important time for it to be working properly was at 11am tuesday) that no matter what you do to it now, its not going to fix what happened then. Redoing it, now that you have more knowledge and the ability to better prepare for it, makes the most sense. I know people spent alot of time trying to nab those names for themselves, but what if you were one of the ones that snatched it out from under someone else who thought they had it reserved already? Do you not care that you may have obtained it unfairly? Internet "lines" are really not too clear and its all speculation really but i know that alot of people that had thier stuff reserved yesterday, no longer have it reserved today. If someone else got it then how is that fair? I still think this would be the best course of action. When i say "do over" please understand i dont mean another global reservation disaster again. I mean trash the whole thing and start fresh letting us all race for our names at launch. Im sure that the game servers (although they may still buckle under the pressure) will be able to handle the load of 15000 people trying to make characters alot better than your site did. And i have a good feeling that once your character is made, it will be a much more clear sign to everyone that thier name is safely reserved when they can actually literally see the proof of it right there on thier screen. This will clear up any confusion on false positives and losing names as well. All i can do is provide logical reasoning behind this idea. And cross my fingers/pray/hope or whatever that Carbine will take into consideration giving us a little more of an actual SOLUTION to the problem than just a few boomboxes. Boomboxes are great and whatnot, but they are not providing a solution. You are treating the symptom, not the problem. And perhaps getting it infected too by rewarding those that wrote/used those scripts that may or may not have caused this whole thing in the first place. I know. Lifes tough. Lifes not fair. Lifes a *cupcake* ect ect. But that doesnt mean there are not still good, caring, fair individuals out there that work toward making it a better experience for everyone else. I really hope the Carbine team has these people. People that believe in a fun experience for all and do everything they can to practice fairness. Everything i have read/seen up to this post today suggested that was truth.


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It punishes nobody, but the names that were taken due to the scripting abuse stay taken.


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Hahah, hardly. A second chance screws over everyone who has to work/sleep/otherwise isn't at home when the page goes live. A free rename can be claimed at any time. Please explain how a free rename doesn't give everyone a fair chance.


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Beyond that, a reset is totally unnecessary. With a rename there is a 90% chance (give or take a few points) you will get what you want. You just have to wait 17 days from character creation to get it. The guy who got the name you wanted is mostly likely on another server, so after the name becomes unreserved there's a 90% shot that it will be open on your server. The only reason this wouldn't happen is if the person who got the name you wanted is a troll, and just to be a dick, rolled a character with that name on every server. Disclaimer: if you see the guy running around with your name on your server while you are leveling, it might be a good time to roll a new character elsewhere early on before you spend any extra time on that one.


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It's also very likely that the person that has your name globally locked up will go to every server and create a character that will never be played because there one day might be server merges... There is a whole thread of people claiming they will do this.


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Ncsoft isn't going to upgrade their back end. A reset and redo will suffer the exact same issues. What do they do after that? Another reset, just keep them rolling until headstart? Please THINK about what you are asking for. Their back end sites were down for 8+ HOURS, and you think that they can just magically make them work perfectly for the tens (if not hundreds) of thousands of players trying to reserve a name? Or you think NCsoft is going to dump hundreds of thousands of dollars into beefing up their back end servers so that this games players base doesn't DDOS their website for a couple hours one day? You are being unrealistic is you think a redo would be any different than it was the first time.


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95% or more of those players are trolling...


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How about the people who didn't "bot" and who were on and ready at each posted time and got through to reserve their name? We had to kill a whole afternoon just like everyone else and deal with work, school and other issues just like everyone else. The Boom Boxes are to make up for the issues in general not just to appease the people who couldn't get their weebo name.


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