147764-alpha-sanctum-at-50

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Let me put this in terms your simple Drakan mind can understand: THERE IS NEVER A POINT WHERE IT IS OK TO TREAT SOMEONE LIKE TRASH UNLESS THEY PHYSICALLY THREATEN YOU. YOU ARE NOT A SPECIAL SNOWFLAKE. You are one customer among thousands. Act accordingly. The 'profanity laced rant' was not necessary. You are a child and should've been treated as one (and banned from the game like all the other sub-13 kids). Asking nicely to have your ticket elevated to a supervisor/manager would've accomplished the same objective without the garbage. This works in-game and in real-life. Ask for a supervisor/manager. Then go up the chain all the way to the corporate executive side if you have to in order to get things done. Being a toxic cupcake is not the way to go. Acting like a rational reasonable adult always gets you what you want in life. I've had problems with many companies, and *at worst* I send them a polite written letter to their corporate office and make my intentions known. I've gotten far more than the cost of postage in written apologies from CEOs, 50+ USD gift cards, special pricing and VIP status, as well as much much more. I had a particularly nasty and horrible experience at a recent retailer. The manager herself was the one responsible (to my horror). Because my state prohibits recording someone without their permission (with criminal penalties!), I have to make do with telling my story to the corporate office. My cost? Less than 1 USD in postage and about a week of waiting (to account for mailing time) My reward for being patient? Over 100 USD in gift cards & store credit, permanent free shipping on anything I order online from their shop (applied to my account), and a personal apology and direct line to the CEO (with a request not to publically post it) if I have any further issues with any employee or manager in any of their stores that they will personally handle it and make sure it is immediately resolved as quickly as possible. Like I said before, I've had to deal with people like you and people far worse than you back in my early days of customer service. I'm glad I don't have to ever deal with that anymore and have a career not dealing with the public directly (at all). Only coworkers & networking/computers. Machines do not abuse me ;)

Edited December 9, 2015 by FantasticCupcake


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Really now? My assertiveness led to a happy ending for all involved. Carbine got to keep a paying customer, and I got what I wanted. It was a win/win. But since some random Internet person told me I was some how wrong, I guess I'll think about changing my ways. /sarcasm ;) Honestly it doesn't shock me how timid and sensitive you all are. Assertiveness is a rare trait, one that's served me well in business, and in life in general. You're conditioned to expect to be walked all over, and simply take it or engage in cowardly passive aggressive acts. In this particular situation, I'm guessing most of you would have simply gave up after the first email, or went round and round with the cut and paste responses due to your timid behavior. This would not have helped you, or Carbine. All of the criticism I'm receiving just makes me feel more vindicated about my decision to get shit done honestly. And once again I'll say this, the only ones upset with me are you guys, Carbine and I 100% cool now haha. But apparently many of you feel obligated to be upset about this on Carbine's behalf, lol okay have fun with that. :)

Edited December 10, 2015 by Sigma081


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