55715-headstart-issues-31514-page-5

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WOW, that is interesting. In this case probably the only solution is a total wipe..This is not good :(


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Worked for me now, i'm in.


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Exactly, it's just terrible. I can accept issues but not only for some of us - considering that we all paid the same amount of money. A total wipe makes a lot of sense.


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Well my Wildstar email and NCSoft email are the same. I tried changing my Wildstar email to another one, but problem still persist. Also, trying to access with the old email just leads to: invalid username or psw.


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Doubt it's like that, but it's due to someone's stupidity, that thought that 1 PVP server for EU is enough.. sure.... ffs.. the worst decision ever.. Plus a lot of ther problems layered on extreme overpopulation of a single server make it pretty much impossible to get into. I once did created a char and then.. failed to load into a zone, After that endless Q..


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This is exactly what happened to me.


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Same, I have never changed my email and I have this issue


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Many others with the same issue, there's a topic on it in the General forums. They know about the issue and are working on it, unfortunately, it's lower priority due to less people affected by it.


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I have never changed my email registered at NC Soft since Guild Wars 1 release so no, this is not the problem. Besides, if we needed to change our emails because we wanted to it doesn't mean that you can simply tell us that " is not possible to award the new email with the name reserve" Are you guys serious that you posted this answer? I mean, people change their emails and now it is not your fault? If there is the option to change the account email it is up to you to make the name reservation work no matter what email it is or was registered, and no one EVER mentioned anywhere that changing the email would cause that. I am the type of person that never go raging on forums just like I did, but honestly Carbine, the kind of answer you gave to the players is just ridiculous...


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Not true I'm afraid. I applied my code on May 27th and still can't log on because of this error. I'm beyond annoyed that a support agent told me that his would "fix itself in time" too, pitiful customer service.


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The change of email appears to be the cause for some. If you've read the feedback you'd see that too mate.


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3 days wait here.


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if support were able to revert the e-mail address to the one that was used when the name was reserved would this allow the names to be accessed? Or even reset the 90 day timer allowing those who had changed their e-mail addresses to change them back themselves.


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Did your friend never have a subscription activated (they never entered a payment method), or did they just re-add a subscription method. I entered my payment info and all that over 8 hours ago, and it says: May 31, 2014							Subscription(1 month)							1 Month(s)							$14.99							Active and still no luck..


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Sir, this is not a "potential fix". It doesn't work (why would it? you are just restarting the program; the underlying technical issue remains). Merely closing the game and re opening it won't solve the underlying technical problem any more than restarting your car to fix a broken transmission. It's fine if your team is still actively working on a real fix for this, but say that instead of floating this "potential fix".


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So if we put in a support ticket can you unlock the name? I would rather have to reroll now at lower level than when I get into the 20s and beyond. Free name change for players? Are we stuck waiting 14 days for names to be unlocked and then wait until Carbine allows for paid name changes, potentially spending more money on an issue that is your system's fault? I realize you are working on many more issues, but this is pretty important for many players affected, especially after the previous name reservation issues.


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Yeah if they could confirm name changes then i will just wait the 2 weeks of the name reservation time and name change later.


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You don't need support to do this, just go to your account and click deactivate, enter the code and you're done. You only need support if you've lost your authentication device.


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I've done the pre-order and applied the code - but I'm stuck in a 10 hour queue to get into pergo with a comment stating "Guest accounts that haven't pruchased WildStar have lower queue priority'.  No luck last night, worse luck this morning.  Still haven't made it to character creation screen at all. Is the 'headstart' meant for server load testing or actually playing? Also - please don't have a worse launch than Diablo 3...


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