102143-awful-customer-service-and-why-it-matters

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Ok that's enough I few issues with this. I have worked customer service for several years and been a customer for more than that and I will say that so far Chillia has done her best to do her job which is to try and keep things on track and keep us from acting like "cupcakes". Now you talk about your threads being locked and such well guess what i've had mine locked too and I can tell you why. It got off track people got rude end of story. It happens deal with it. I've had my post completely cleaned why? Because it included the "cupcaked" response. Did I get mad and blame CS for responding to the break in TOS? No its life it sucks. Now you talk about being told things in private, Mr. Smiley here on our forums reads the Customer Service threads and typically replies to those that require replies. You can find his profile here. He's our Game Support Supervisor. - Team WildStar Real private. I've seen her give similar advise open for the world to see. As for "with a smile" not yet seen any mod be rude to anyone even though god knows some of us have been real "cupcakes" and deserved a swift kick in the "cupcake". But what do they do...turn the other cheek and do the job. Now you have been given plenty of advise and even the direct name of a supervisor but since you don't want to use this information I will. I will send him a message about how good a job I think his team is doing. You know a message similar to the thread I made which you were on which is now buried and why was it killed? Oh ya because as nice as it was ment to be it wasn't on topic and thus had to be moved. Did I get mad? Nope.

Doesn't matter. Things have fallen into the "some people will never be happy" category. From what I have seen so far the president of the company could come by and kiss his "cupcake" and he would not be happy. I've seen customers in retail stores yell at cashiers why? Because they know there not allowed to fight back. I've even had customers say they don't want to talk to the store manager and would rather yell at me why? Because they feel I can't fight back. Some people just want someone they feel they can pick on and its usually the wrong person. If anything it is the person who is trying to help them the most. He feels so hurt and upset what does he do? Sits in a corner and tells the nice lady who is trying to help him "I don't wanna move or talk to your manager he has to come to me". Come on now....not the best response and not a good way to act.

If your happy with WOW good for you. Guess what alot of people are not. You seem smart so I won't go into any of the customer service issues people have had with blizzard over the years. But keep it focused. No place has a 100% customer service ranking the only company I can think of is Zappos look it up.


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