146742-psa-loop-hole-in-cash-shop-trades-carbine-took-my-ghastly-war-pig

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He hadn't claimed it on a character yet, and it disappeared from the gift/pending side of the account inventory. From one of the ticket responses, it says the items will revert back to the person you received the gift from in 7 days if you haven't bound it to account yet. And I'm going to guess that there is no countdown/timer on the items that are waiting to be claimed, so regardless of it being a different story depending on which part of the account inventory it's disappearing from, no one is being alerted to the fact that it will disappear after a week if it's unclaimed.

Edited November 11, 2015 by beattlebilly


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We don't need a clear message we need a complete removal to the nonsensical rule. Expecting players to be honest in these situations is asinine and a bad assumption you can't expect players to double up as customer support its not their jobs its yours. .Op made a deal, was saving the mount for when he was good and ready.. and you guys took it away because of some ridiculous rule that shouldn't be in play in the first place not to mention it not even being properly clear. I think you guys need to step up the responsibility on this one and remedy the issue. Telling a customer to badger another customer to recover lost goods because of a flaw in the system is just insulting to the customers that support this game. I know you guys can do better than this...

Edited November 12, 2015 by Rebel Angel


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what's the purpose of this to begin with? what difference does it make if i open a gift a week from now or 6 months from now? it makes no sense to anybody looking from the outside


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Going the extra mile for customer support is always a win win situation and A+ move in my book...now i can put the bulldogs back in their kennels... XD


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Hey there, Nothing erasing Cosmic Points and we didn't touch anything else so if you believe there is additional weirdness please put in a ticket and give the ID number here.


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