54406-unable-to-upgrade-to-digital-deluxeadd-subscription

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I've done the same as in the past the physical box arrived prior to headstart so I could enter my code. However, GAME seem to be being pretty slack for Wildstar. I spoke to a Jamahl via GAME webchat who advised me a code will be emailed to me in the next 24 hours that will allow me to update my account/collect digital items etc. The physical box will be despatched as soon as payment has been taken (still pretty slow of them given that it's 1-2 business days for delivery so it should have already been sent today to guarantee arrival by 3rd).


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Hey Josh, did you pay in-full or put down a pre-order deposit? If you paid the full amount then your code is a pre-purchase code and should be all you need. If you put down a pre-order deposite/payment hasn't been taken yet, your retailer provides your retail code. You will need to speak to them.


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Based on your image it says "Box" right on it so you will need a second code!


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You can't dispute an intangible item :( i already tried it.


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No offense, but your retailer is a moron. Retail locations have contracts with companies and in those contracts, they are NOT authorized to release product pre-release. This means your full retail code for the game is NOT given to you until you pick up your product. This goes for digital as well, the retail digital codes are not authorized to be given until the release date. Basically, unless you ordered directly through NCSoft, you have to wait until June 3rd before you can do a digital upgrade or set up your subscription. I'd like to add, what is the deadline for entering our retail codes? I know my box copy is already on a truck headed for my store, but not all "boxes" will arrive around the world on time... so what happens for those customers? Are you giving 3-5 days of time for people's shipments to come in?


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The thing is in my account i dont have any game, it say i need to buy the game... in my transactions history i have this: WS-EU: Preorder [bOX: Spain] Does this mean its a pre-purchased or that i still need a second key?


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Check your store's shipping manifest, my store (US GameStop) already shows shipment on it's way. Shipments should start arriving starting today through Tuesday at all locations.


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yea .. but the problem is that i payd full and i am listed as a preorder on the mangement page and guest account when i log into the game.. after 200 hours of queue time i am getting thrown into a blank screen. why on world would you support the option to deposit money for the headstart only? who would actually buy headstart and not the full game especially when you have almost a month of open beta to see if you like the game or not. i dont care about my account getting upgraded on launch day. i want it upgraded when i apply the code directly so i wont be listed as a guest acc now. thats what you get for supporting the company before the game its out. lots of these problems you created for yourself without a logical reason.


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Well still here and still didn't get my key. I have a bad feeling :/


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